CUSTOMER CARE DESK
Contact Us
For footwear questions, order updates, shipping, returns, refunds, payments, or privacy matters, contact the team below.
How to reach us
Email: service@ovntty.com. Telephone: +86 13925637847. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST. Our usual response target is 1–2 business days.
Include the details that help
For an existing order, send the order number, checkout email address, a clear account of your question or issue, and any relevant photographs or videos.
Dispatch and delivery questions
Most in-stock orders are prepared within 1–3 business days after payment authorization. Standard U.S. carrier transit is generally estimated at 5–12 business days after dispatch. Shipping methods and charges are displayed before payment at checkout. Fulfillment may be handled by our operations or appropriate partners, depending on inventory and destination. If tracking is available, the first carrier activity may take approximately 48 hours after label creation.
When a package is late or missing
If tracking has stopped for an extended period or delivery is significantly outside its estimated range, email service@ovntty.com with the order number. You can still ask for help if tracking says “Delivered” and the parcel cannot be found. During review, we may ask you to check the delivery area, reception desk, household members, neighbors, or local carrier.
Ask before returning goods
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before mailing anything so we can assess the request and, upon approval, supply the proper return warehouse address and instructions. The registered business address is not automatically a return address. Customers generally pay postage for preference-based returns. Confirmed damage, defects, incorrect or incomplete goods, or material differences from the description qualify for an appropriate replacement, refund, or return solution without the customer paying the reasonable return cost caused by the issue. Approved eligible returns have no separate restocking fee.
Refund and cancellation help
An approved return is normally inspected within 5 business days of arrival at the designated return facility. After approval, the refund is issued to the original payment method within 1–3 business days; provider posting can take additional time. Request a change or cancellation within 12 hours of purchase. Once processing, fulfillment, shipment preparation, or dispatch has begun, a change or cancellation cannot be guaranteed. There is no separate cancellation fee simply for submitting an eligible request.
Payment and privacy queries
Transactions are processed in United States Dollars (USD). Depending on your location and enabled services, checkout may offer major credit cards, debit cards, PayPal, or other supported methods. For access, correction, deletion, or another privacy request, email service@ovntty.com. Identity verification may be required for the request under applicable law.
Business record
Ovntty™ is owned and operated by Shanghai Wanguo Xinglian Trading Co., Ltd.. Website: ovntty.com. Product category: Shoes. Owner: Yang Xiaodong.
Business address: 1st Floor, Building 1, No. 2816 Yixian Road, Baoshan District, Shanghai. Customer support email: service@ovntty.com. Telephone: +86 13925637847. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.