AFTER-PURCHASE FILE
Return & Refund Policy
A step-by-step guide to eligibility, approval, postage, product concerns, refunds, exchanges, and cancellations.
Open a request before sending a return
Eligible products may be returned within 30 calendar days of confirmed delivery. Email service@ovntty.com first. We assess eligibility and provide return instructions. Goods mailed without authorization or to an address not supplied by customer care may not be accepted. Send your order number, the item, the reason, and relevant photos or videos where necessary.
Use the designated warehouse
The business address on this website is provided for transparency and correspondence, not as an automatic return destination. After approval, customer care gives you the correct return warehouse address and instructions.
Condition and contents
A preference-based return should generally be unused, unaltered, and in original condition. Where applicable, include the original product, packaging, accessories, components, manuals or inserts, plus proof of purchase or the order number. Different requirements can apply when the delivered goods are damaged, defective, incorrect, incomplete, or materially different from their description.
Exceptions to preference-based returns
Health, hygiene, personalization, safety, and product-integrity considerations can make certain goods ineligible. Where applicable, these may include customized or personalized products, opened hygiene-sensitive goods, gift cards, items clearly marked final sale, or products identified as non-returnable before purchase. Legally protected consumer rights and remedies remain unaffected.
If the delivered product has a problem
Inspect the order after delivery. Report damaged, defective, incorrect, incomplete, or materially misdescribed goods as soon as reasonably possible to service@ovntty.com. Where possible, we recommend contact within 7 days after delivery. Include the order number and clear pictures of the item, packaging, and relevant shipping label. A confirmed issue receives an appropriate replacement, refund, or return solution without additional return cost to the customer.
Postage and restocking fees
You generally pay return postage for a change of mind, incorrect personal selection, or another reason unrelated to a product or fulfillment issue. For confirmed qualifying damage, defects, incorrect or incomplete goods, or material misdescription, you do not bear the reasonable return shipping cost caused by that issue. Approved eligible returns carry no separate restocking fee.
Inspection and refund issuance
We aim to inspect an approved return within 5 business days after it reaches the designated facility. Once approved following inspection, a refund is issued to the original payment method within 1–3 business days. A bank, card issuer, PayPal, or other provider may need more time to post the credit; that posting period is additional to our issuance time.
Adjustments and problem-order solutions
Where applicable law permits, an appropriate deduction may reflect missing components or avoidable loss of value caused by use, alteration, or damage beyond what was reasonably necessary to inspect the product. For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed goods, a physical return is not always necessary. After reviewing the claim, we may offer a replacement, full or partial refund, or another appropriate resolution.
Exchanges
Availability depends on inventory. An approved return followed by a new order for the desired product or variation may sometimes be the most efficient approach. Contact service@ovntty.com before mailing an exchange.
Order changes and cancellations
Request a change or cancellation through service@ovntty.com within 12 hours after purchase. We make reasonable efforts to accommodate eligible requests, but cannot guarantee one after processing, fulfillment, shipment preparation, or dispatch begins. No separate cancellation fee is charged merely for submitting an eligible request.
If the credit has not appeared
After we confirm issuance, contact your bank, card issuer, PayPal, or other provider if its normal posting period passes without the refund. If you still need assistance, email service@ovntty.com with the order number. Do not email full payment-card numbers.
Consumer protections
These standard procedures do not exclude or restrict statutory rights, remedies, warranties, or protections that cannot legally be limited.
Business record
Ovntty™ is owned and operated by Shanghai Wanguo Xinglian Trading Co., Ltd.. Website: ovntty.com. Product category: Shoes.
Business address: 1st Floor, Building 1, No. 2816 Yixian Road, Baoshan District, Shanghai. Customer support email: service@ovntty.com. Telephone: +86 13925637847. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.