ANSWERS AT A GLANCE
FAQ
Practical answers about placing an order, following a parcel, paying, and obtaining after-purchase support.
Placing your order
Choose a product, select any available options, add it to the cart, and follow checkout. An order confirmation is normally sent to the email address supplied at checkout.
Preparation and U.S. arrival estimates
Allow 1–3 business days after payment authorization for most in-stock orders to be prepared. Payment or address verification, peak demand, availability, preorders, public holidays, and unusually large orders can take longer. Standard U.S. carrier transit is generally estimated at 5–12 business days after dispatch. Preparation is additional to transit.
Shipping rates and promotions
Available delivery methods and charges appear at checkout before payment. Where free shipping or another shipping promotion applies, its eligibility is displayed before checkout is completed.
Fulfillment locations
We may fulfill through our own operations or suitable partners according to stock and destination. We do not claim that every order leaves the same local warehouse.
Tracking and shipment problems
Where available, shipment tracking is emailed after dispatch. Allow approximately 48 hours after label creation for initial activity. Email service@ovntty.com with the order number if tracking remains unchanged for an extended time, delivery is significantly overdue, or a package marked delivered cannot be found after reasonable checks.
Changing or canceling an order
Contact service@ovntty.com within 12 hours of purchase. A request may be impossible to fulfill once processing or shipment preparation starts. Submitting an eligible cancellation request does not itself carry a separate cancellation fee.
Payment options and currency
Checkout displays the payment methods currently enabled for your location. These may include major credit cards, debit cards, PayPal, and other supported methods. Payments are processed in USD.
Starting a return
Eligible products may be returned within 30 calendar days of confirmed delivery. First email service@ovntty.com with the order number, product, reason, and relevant photos or videos where needed. Wait for the correct return warehouse address and instructions. Do not automatically send goods to the registration address.
Return costs
Preference-based returns are generally posted at the customer's expense. For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed items, an appropriate replacement, refund, or return solution is provided without charging the customer the reasonable return shipping cost caused by the problem. No separate restocking fee applies to approved eligible returns.
Refund timing
We normally inspect an authorized return within 5 business days after it reaches the designated facility. When approved after inspection, the refund is issued to the original payment method within 1–3 business days. Provider posting may take additional time.
Reporting a product problem
Contact service@ovntty.com as soon as reasonably possible. Where possible, we recommend doing so within 7 days of delivery. Include your order number and clear photos of the item, packaging, and relevant shipping label.
Business record
Ovntty™ is owned and operated by Shanghai Wanguo Xinglian Trading Co., Ltd.. Website: ovntty.com. Product category: Shoes.
Business address: 1st Floor, Building 1, No. 2816 Yixian Road, Baoshan District, Shanghai. Customer support email: service@ovntty.com. Telephone: +86 13925637847. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.