PARCEL TRACK
Shipping Policy
Order preparation, transit estimates, rates, shipping origins, and help when a shipment needs attention.
Before a parcel leaves
After payment authorization, most in-stock orders take 1–3 business days to prepare. Verification of payment or address, peak demand, preorders, inventory availability, public holidays, and unusually large orders may extend processing. Preparation time is separate from carrier transit.
Transit estimates
For U.S. deliveries, standard carrier transit is generally estimated at 5–12 business days after dispatch, excluding preparation. Where international delivery is available, timing varies with destination, carrier and local delivery operations, customs processing, weather, holidays, and other conditions.
Methods, rates, and free-shipping offers
Checkout displays available shipping methods and applicable charges before payment. Destination, service choice, order contents, and current promotions may influence cost. Any applicable free-shipping eligibility appears before checkout is completed.
Where fulfillment takes place
Stock and destination determine whether our own operations or appropriate partners fulfill an order. Products may leave different facilities; we do not represent that every order ships from one local warehouse. The registered business address is not necessarily the shipping or return warehouse for any particular order.
Following your shipment
Where tracking is available after dispatch, confirmation or a tracking update is emailed to the checkout address. Allow approximately 48 hours from label creation for the first carrier activity. Some carriers make limited scans or update only at major transit milestones.
Late or stalled delivery
Carrier operations, customs checks, severe weather, transport disruptions, holidays, remote destinations, and other circumstances outside normal operating control can affect estimates. If a shipment is significantly outside its expected range or tracking has not changed for an extended period, email service@ovntty.com with the order number. We will examine available shipment information and assist with reasonable next steps.
Missing packages, including delivered scans
Tell us when a parcel appears lost or cannot be located. A “Delivered” status does not prevent you from seeking assistance. During review, we may ask you to check the delivery area, reception desk, household members, neighbors, or local carrier. Any investigation, replacement, refund, or other solution depends on the shipment facts and applicable consumer rights.
Address accuracy and reshipping
Give a full, accurate address at checkout and notify us promptly of mistakes. Address changes cannot be guaranteed after fulfillment or shipment preparation begins. Reasonable extra postage may apply if incorrect customer-provided details cause a parcel to be returned or misdirected and it needs reshipping.
International charges and split parcels
Where international shipping is offered, local duties, import taxes, brokerage, clearance fees, or other local charges may apply. Unless checkout expressly says otherwise, these are the recipient's responsibility and are imposed by authorities or service providers, rather than Ovntty™. A multi-product order may occasionally be split into packages with different arrival times and separate tracking numbers.
Business record
Ovntty™ is owned and operated by Shanghai Wanguo Xinglian Trading Co., Ltd.. Website: ovntty.com. Product category: Shoes.
Business address: 1st Floor, Building 1, No. 2816 Yixian Road, Baoshan District, Shanghai. Customer support email: service@ovntty.com. Telephone: +86 13925637847. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.